The quality and accuracy of your screenshots may be improved when you:
Let us explain more in detail what the possible options for this are. But first some background on the cause of possible screenshot flaws:
Since we keep tweaking our engine and you probably keep improving your site, we advise you to regularly check if your URLs are processed good enough to your liking.
Below you will find some suggestions for getting better screenshots.
The following settings can be changed from your Webpage Capture Settings when you Add or Edit a URL.
Height: The recommended setting is 'Auto'. Our software will try to determine the exact height of the page and capture that. If it fails to get the correct height - for example when it's a page that loads extra records when scrolling down - you may want to select a fixed capture height from the drop-down.
Delay: We capture the screenshot when we receive an alert that the page has been loaded. Sometimes, elements are loaded afterward, to reduce the waiting time of the initial page load. When you see not all elements have loaded, you can add an extra delay. Typically, 1-10 extra seconds should be more than enough, if the default [no delay] seems to have (dynamically loaded) elements missing.
System administrators and webmasters hate bots: Automated website traffic not caused by a real person. It may be a bot that tries to find flaws in your website security, copies your content or worse.
We also use bots ... but 🤖 our bots are friendly! If you inform your system administrator that you use our service they might be able to mark our traffic as trusted, by whitelisting our IP addresses.
Good luck! And don't hesitate to get in touch with us if you need additional assistance.